Royal Mail Mobile App Development

Royal Mail sought RPS’s expertise to enhance customer experience and operational efficiency through a mobile app. The app aimed to facilitate joint ways of working, streamline end customer orders, and provide real-time prescription details.

RPS was entrusted with the pivotal role of leading the discovery and scoping phase for this high-stakes project. Our team, comprising a specialist Programme Test Manager, Business Analyst, and Solution Architect, took the helm to navigate the intricate processes of information gathering, documentation, stakeholder management, and governance.

• Collaborated closely with Royal Mail and the end client to align with their needs.
• Assembled a team experienced with Royal Mail for expert integration and insights.
• Created comprehensive documentation, from requirements to solution design and test planning.
• Acted as a crucial link between Royal Mail and the end client for efficient IT delivery and assurance.
• Established an educational framework to ensure adherence to Royal Mail’s procedures.

• Achieved on-time delivery of all project artefacts, culminating in a successful submission.
• Garnered approval for project commencement, with RPS’s continued support and guidance.
• Secured an extended engagement with Royal Mail, reflecting trust and satisfaction, to oversee the web journey aspect of the programme.